Frequently asked questions

Yes. We only review your existing contract with the carrier and how it was applied to a specific invoice — this is a standard commercial dispute, nothing unusual.

Honestly — 60–180 days from filing the claim to a decision, depending on the carrier. Some respond within a few weeks, others take longer.

No. Not every claim is won — it depends on the contract terms and the specific case. That's exactly why, in the audit service, you only pay for what's actually recovered, never in advance.

For the D&D audit: your invoices, the contract's free-time terms and, if available, container movement data. For Cargo Intelligence: any documents you want us to extract. No other financial information is needed.

It depends on the limitation period, not on your archive. In road carriage under Article 32 of the CMR Convention it is often one year, and for an invoice overcharge the period begins three months after the contract of carriage was made — in practice about fifteen months from the contract, not three years from the invoice. For customs overpayments the Union Customs Code provides three years, and for German road toll refunds the end of the third calendar year. Before we start we establish what can still be claimed, and that is shown in the report. More: limitation periods

Yes. A claim is filed against the carrier under your contract, not against a port, so the calculation check works anywhere. For the four listed ports we already have terminal tariffs and holiday calendars on file, so the review is automatic and faster. Elsewhere we'll first ask for the terminal tariff — that adds a few days but doesn't change the result.

No. We work with any provider's invoices and never touch your provider relationship — we only check whether the rate applied on the invoice matches your vehicle documents.

Then we can't run the CO2 class eligibility check and don't generate a finding — we never guess a value. A CoC can be ordered from the vehicle manufacturer.

Yes. We check track usage invoices exactly the same way as demurrage — whether the agreed daily rate was applied, whether the fee even applies to this wagon, and whether the same period wasn't double-billed together with demurrage. In the ongoing monitoring price (€99.00/mo) both are checked together, no separate add-on.

Without them, recalculation isn't possible — we don't generate a finding, we never guess the times. The first step in that case isn't a calculation, it's a request for the times from the carrier.

No. We never contact your customer, in any form — no reminder, no letter, no call. The result is a report for you, not an action against your customer. Read more.

No. We neither draft nor file claims against your customer — that would be aimed at your own business partner, unlike every other Demurrit audit module. We calculate what you are entitled to under Directive 2011/7/EU (statutory interest and a €40 compensation); what you do with that figure is your decision. A success fee is never charged for this service.

Order directly on the Pricing page — you choose a plan and modules, and the account and login link are created automatically, with no waiting.

Any number of members with the roles owner / admin / member (the number is included in the plan — Starter 1, Professional 3, Business 10, Enterprise unlimited), plus unlimited viewer members and D&D-case members (who see only the recovered-amount status, no Cargo access) — both of the latter are free. Exceeding the plan's seat limit adds an extra-seat charge to the next month's invoice.

Yes, any time — immediately or scheduled for the end of the current billing period, whichever you prefer. If you change your mind, the subscription can be reactivated — no new order needed. The D&D audit doesn't depend on the Cargo Intelligence subscription — canceling one doesn't affect the other.

The service isn't stopped. Every additional document costs €0.35 — a soft limit, not a hard cutoff.

Yes, any time through the client portal — the new plan replaces the current one immediately.

Every extraction gets a confidence score based on how many required fields were actually filled in — not a fixed number, the same for every document. When a document is unusual or poor quality, the system doesn't guess the missing value — the field stays blank, and a low confidence score clearly shows it needs your review, instead of silently recording a wrong but correct-looking value.

PDF, JPEG, PNG and TIFF photos/scans, as well as XML and plain-text files.

Through the client portal — for every plan. On the Enterprise plan, also via REST API (JSON format) — you upload documents and receive extracted data directly from your own systems, without the portal.

Yes. Cargo Intelligence is a separate, standalone service with a fixed monthly price — it doesn't depend on whether you use the D&D audit. Existing D&D audit clients get a 20% discount on any Cargo Intelligence plan.

We check whether the scope the carrier applied to the EU ETS and FuelEU surcharge — 50 % or 100 % — matches the voyage's EEA rule, based on the loading and discharge port codes. The scope is identical for both regulations. More: Emissions surcharge check.

No. The regulations are independent and cumulative: one taxes the quantity of emissions, the other regulates energy intensity. Having both on an invoice is lawful. From July 2026 a third may join them — UK ETS, on UK routes.

The ratio depends on the carrier's compliance strategy — whether it bought allowances, joined a pool, used cleaner fuel. The invoice does not show that, and a guess would give a wrong scope-check result that looked well-founded. Instead we prepare a split request for the carrier.

Ongoing monitoring — €49/mo, requires the Sea and air module. Reviewing past invoices costs nothing up front — it is gain-share (25% of what is actually recovered), built into the Freight invoice audit module, not a separate service.

The core infrastructure runs on netcup GmbH (application, database) and Hetzner Online GmbH (document storage) servers in Nuremberg, Germany. For encrypted backups we use Akenes SA/Exoscale (Vienna, Austria). For document data extraction (AI recognition) we use Anthropic PBC (USA) — based on the EU standard contractual clauses (GDPR Art. 46). Details in the data processing agreement and the subprocessor list.

Original documents are kept for 24 months from upload, customs documents for 40 months. After the period expires the original file is deleted automatically, the data extracted from it remains. If you want a specific document removed earlier (GDPR Art. 17 right to erasure), contact us by email — there is currently no self-service delete button in the portal.

No. The intermediary files the claims; we check whether every eligible litre was claimed, and at the right rate. The gap is not their error: they process only their own card transactions, so fuel bought in cash or in another supplier's network never enters their claim.

Then there is nothing to reconcile against — the entire result is the difference between two sets. Without the refund report we only have your list of receipts, which proves nothing about what went unclaimed. Intermediaries normally provide these reports on request; without them we cannot start this service.